Chatham Street Surgery
Chatham Street Surgery CQC Inspection
The Doctors and staff at Chatham Street Surgery are disappointed with the published report following our recent CQC inspection.
We can reassure our patients and the wider public that we are actively improving our working procedures so that we can further improve our performance. We have shared the report and will be discussing our actions with our Patient Participation Group.
The report itself details much of the high quality clinical and admin services that are provided by the practice and areas for improvement have been highlighted, for better supported processes, to manage and administer our services more effectively.
We will work closely with our CCG and NHS England to make sure the recommendations are met.
We will be issuing a full response to the findings of the report in due course.
We would like to take this opportunity to thank all of our patients for their continued support.
We are unable to do blood tests at this time due to staff illness, we will keep you updated as to when they will be available.
For information on Enhanced Access to the surgery please see the appointments tab.
Our vision for developing GP primary care services in your area
NHS Primary care will play a key role in delivering NHS care differently across Berkshire West. We're inviting patients living in the four Berkshire West CCG areas to read our leaflet Our vision for developing GP primary care services in your area and comment on our vision. A copy of the Vision Summary is on the survey page.
You can complete the survey online using our Berkshire Health Network website: www.healthnetwork-berkshire.nhs.uk/primarycarestrategy The survey closes on 4th December 2015.
Should you have any questions about the leaflet, or require help to complete the survey, then please do not hesitate to contact our Patient and Public Involvement Team on 0118 982 2709 or by email at firstname.lastname@example.org .
Many thanks for your help,
Berkshire West Patient & Public Involvement
for Berkshire West Clinical Commissioning Groups
Monday to Friday 8am to 6.30pm.
Also: Early mornings from 7am, late evenings from 6.30pm. by appointment only
Telephone consultations are available at the Doctors discretion.
We now have the facility for patients to book appointments online! This service is available Mon - Sun from 8am till 10.30pm. You can also order your repeat prescriptions.
Vision Online is no longer be available. You will need to register to use Emis Patient Access, forms are available from reception.
NHS 111 service
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.