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Chatham Street Surgery

Chatham Street Surgery is an NHS medical practice in Reading, UK. We are a fairly large practice, with 2 partners and about 15 staff, providing services for around 8000 patients in West Reading.

Opening Hours

Monday to Friday 8am to 6.30pm.

Also:  Early mornings from 7am, late evenings from 6.30pm. by appointment only

Telephone consultations are available at the Doctors discretion.

We now have the facility for patients to book appointments online!  This service is available Mon - Sun from 8am till 10.30pm. You can also order your repeat prescriptions.

VISION ONLINE SERVICES is now active and working well so far!  If you would like to book an appointment or order a repeat prescription,please ask at reception for details and  we will give you the form you need to create an account. We are sure that you will be pleased at how easy it is to use.

 

NHS 111 service                      Call 111 when it's less urgent than 999

 

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

Tip

 NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

Order your repeat medicationsTake our surveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter

Noticeboard

Whooping Cough vaccines are available for women between 28 and 38 weeks pregnant.

 

calendarSURGERY POLICY

We aim to give you an appointment within 48 hours, it may not always be with the Doctor of your choice.

You can also book up to 8 weeks in advance if you wish to do so.

 

 

 

 

 

 

 

 

 

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesDepartment of HealthThis site is brought to you by My Surgery Website