Contact Details
Our Address
Telephone Numbers
Opening hours
Telephone Advice
Out Of Hours
Complaints, Comments and Suggestions
Change Of Personal Details
Our Address
Chatham Street Surgery,
121 Chatham Street,
Reading,
Berkshire,
RG1 7JE
Telephone Numbers
Appointments: (0118) 950 5121
Fax: (0118) 959 0545
Opening Hours
Monday to Friday 8 am to 1.00pm 2.00pm to 6.30pm
Weekends and Bank Holidays Closed
When the surgery is closed, an emergency out-of-hours service is provided: Telephone (0118) 95015121 for details of how to contact an emergency doctor.
The emergency out-of-hours number must not be used for appointments, prescriptions and other routine enquiries.
Telephone Advice
The doctors are all happy to give telephone advice, when it is appropriate. In order not to interrupt the doctor’s surgery you may be asked to phone back at a specific time.
Advice is also available 24 hours a day from NHS Direct (tel.0845 46 47). This service is also available on-line (www.nhsdirect.nhs.uk).
Out-of-Hours
When the surgery is closed a doctor is still available for medical emergencies. If you need a doctor out-of-hours then 'phone the surgery enquiry line on (0118) 950 5121 and an answering machine message will tell you how to contact the emergency doctor.
Complaints, Comments and Suggestions
Our aim is to give our patients the highest possible standard of service, and we always welcome feedback, both positive and negative, from our patients. This practice operates a complaints procedure which complies with nationally set standards for NHS general practices.
If you have any comments, suggestions or complaints to make about any aspect of our service, please speak or write to the Practice Manager. You may also use the email link below to contact the Practice Manager.
We will note your comment, and in the case of complaints we will send you an acknowledgement within 3 working days, investigate it and provide a full response within 10 working days.
Please note that there are two other sources of help if you have any problems with any aspect of your NHS care. They are:
-
PALS - the Patient Advice and Liaison Service - Tel: 0118 9822829
E-mail: readingpct.pals@berkshire.nhs.uk -
ICAS - Independent Complaints Advocacy Service - Tel: 0845 600 8616
E-mail: berkshire.icas@dsl.pipex.com
Change Of Details
If you change your name, either by marriage or by deed poll, we need to see copies of the documentation so that the changes can be made on your medical records. We will take a photocopy and return the originals.
If, for some reason, you note that the date of birth we have recorded for you is incorrect, please bring an official document (passport, driving licence etc) which shows the correct date.
If you change address, please notify the surgery as soon as possible. If you have moved out of our area we will give you information on registering at a new surgery closer to your home.
It is very important that we have up-to-date contact details for you. If you change any of your telephone numbers (home, business or mobile) please contact the surgery so that we may update our records.
If you would also like to be contacted by email, please enter your name and email address below.