Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- use our appointment request form, Monday to Friday from 7am to 6pm. We will respond within 48 hours during opening times
- phone us on 0118 950 5121, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 7 days
- use our appointment request form, Monday to Friday from7am to 6pm. We will respond within 48 hours during opening times
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
Cancelling or changing an appointment
To cancel your appointment:
- fill in an online form
- reply CANCEL to your appointment reminder text message
- phone us on 0118 950 5121, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open.
Extended access services
We offer some appointments outside of normal surgery hours.
These appointments are available:
- Every Monday 6:30pm to 8pm
- Friday (once every four weeks) 6:30pm to 8pm
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Find urgent and emergency care services
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
We also offer appointment synchronisation for patients with more than one condition. Fill in an online form for more information.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 0118 950 5121.